Privacy Policy

Welcome to Zceam.com (hereinafter referred to as "this website" or "Zceam"). We are fully aware of the importance of protecting user privacy and personal information security, so we have formulated this privacy policy to explain in detail how we collect, use, store, protect and disclose your personal information, as well as the rights you enjoy when using this website and related services. This privacy policy applies to all services and products provided by Zceam, including online browsing, shopping, payment, customer support, promotional activities, etc. Please read this policy carefully, and your visit or use will be deemed as recognition and consent to the entire content of this privacy policy.

I. Collection of personal information

1.1 Types of information collection

To ensure that we provide you with personalized, convenient and secure services, we will collect and process various types of personal information, mainly including but not limited to the following:

Information provided proactively

When you register an account, place an order, fill out an online survey, subscribe to emails, participate in promotional activities or contact us through customer service, you may proactively provide us with information such as name, gender, date of birth, address, phone number, email address, payment information, preferences, etc.

Automatically collected information

When you browse this website, we will automatically record and collect information related to your device and access behavior, including but not limited to IP address, browser type, access time, page dwell time, click record, device identification information, geographic location (based on IP or other technology) and other related log information.

Information from third-party sources

With your authorization, we may obtain some of your information from third parties (such as social media platforms, partners and advertising service providers) to enrich and improve your user profile, so as to provide you with more personalized services and accurate advertising recommendations.

1.2 Purpose of information collection

We collect the above information mainly for the following purposes:

Provide and maintain services: ensure the normal operation of the website and various service functions, including account management, order processing, payment security and logistics distribution.

Personalized experience: analyze user behavior, preferences and access patterns to provide you with personalized content, product recommendations and customized services.

Improve user experience: continuously optimize the website interface, functional design and overall user experience through statistics and analysis of data.

Marketing and advertising: send you the latest promotions, discount information, questionnaires, event invitations and other marketing information (provided that you have agreed to receive).

Security: monitor and prevent security risks such as fraud, unauthorized access, malicious attacks, etc., and protect your information security.

Legal compliance: comply with relevant laws, regulations and regulatory requirements, and handle judicial investigations or other legal matters.

II. Use of information

2.1 Scope of use

We will use your personal information in accordance with the provisions of this Privacy Policy under the premise of legality, legitimacy and necessity, and the main purposes include:

Account management and service provision

Used to verify your identity, manage accounts, record transactions, process orders and provide after-sales service.

Customer service

Answer your inquiries, handle complaints, improve customer support, and communicate important notifications or changes with you.

Personalization and marketing

Push customized product recommendations and discount information based on your browsing and purchasing behavior; at the same time, we may invite you to participate in questionnaires or other interactive activities to better understand your needs and preferences.

Data statistics and analysis

Statistics, analysis and research on the collected data to help us improve services, optimize product design, and evaluate marketing effectiveness.

Legal, regulatory and supervisory requirements

Process and share necessary information to investigate or prevent fraud or illegal activities at the request of laws, regulations and supervisory authorities.

2.2 Information Sharing and Disclosure

We strictly protect your personal information. We may only share or disclose your information to the outside world in the following circumstances:

Share with service partners

In order to provide order processing, payment, logistics distribution, advertising promotion, data analysis and customer service, we may share necessary information with third-party service providers who have signed a confidentiality agreement with us. These third parties only use this information to the extent necessary to provide you with services.

Legal requirements or mandatory disclosure

When required by laws, regulations, judicial procedures or supervisory authorities, we may disclose some or all of your information, and only to the extent required by law.

Protecting legal rights and interests

When suspected fraud, infringement, illegality or other emergencies are involved, in order to protect the legitimate rights and interests of Zceam and its users, we may disclose necessary information to relevant parties or law enforcement agencies.

Business transfer or merger

If Zceam participates in a merger, acquisition or asset transfer, your personal information may be transferred to the relevant party as part of the transaction, but we will require the recipient to comply with the information protection provisions in this Privacy Policy.

III. Information Security Measures

3.1 Technical Measures

We use a variety of technical means to protect your personal information, including but not limited to:

Data encryption

Use SSL/TLS encryption technology to protect data during transmission to ensure that sensitive information (such as payment data, login credentials, etc.) is not stolen.

Firewall and intrusion detection

Deploy firewalls, intrusion detection systems and anti-malware technologies at the server and network levels to monitor and prevent potential network security threats in real time.

Secure storage

Encrypt and partition the stored user data to prevent illegal access or tampering of the data during storage.

Regular security audits

Perform security assessments and vulnerability scans on the system regularly, patch security risks in a timely manner, and conduct internal audits of data processing processes to ensure the effectiveness of data security management.

3.2 Management Measures

We have established a strict information security management system internally, including:

Access Control

Only authorized employees and service providers can access users' personal information, and the scope of use is strictly limited.

Employee Training

Regularly train employees on information security and privacy protection to improve security awareness and operating standards and prevent internal leakage risks.

Emergency Response Mechanism

Establish emergency plans for data leakage and security incidents. Once a security incident occurs, the emergency response procedure can be quickly initiated to reduce potential losses and notify users and relevant departments in a timely manner.

3.3 Risk Warning

Although we have taken a number of security measures, due to the inherent uncertainty of the Internet environment, data transmission and storage may still be subject to certain risks. For information security incidents caused by force majeure, technical failures or third-party behavior, we will bear corresponding responsibilities within the scope permitted by law.

IV. Use of Cookies and Similar Technologies

4.1 Definition and Purpose of Cookies

Cookies are small text files stored on your device that record your browsing behavior and preferences in order to enhance the personalized experience of the website. Zceam uses cookies and other similar technologies to achieve the following functions:

Session management

Ensure that you maintain your login status, shopping cart information and other session data when browsing the website.

Personalized service

Recommend relevant products and promotional information to you based on your browsing history and preferences.

Data statistics and analysis

Collect anonymous data to analyze website traffic, user behavior and usage habits, so as to optimize website content and structure.

4.2 Manage Cookie Settings

Most browsers allow you to set cookie management options, such as rejecting or deleting cookies. However, please note that disabling cookies may affect your experience of using certain features and services of this website. We recommend that you manage cookie settings reasonably according to your personal preferences while ensuring security and convenience.

V. User Rights and Choices

5.1 Your Rights

Within the scope of applicable laws and regulations, you have the following rights related to personal information:

Right of access

You have the right to inquire about the personal information we collect about you and obtain a copy of the relevant information.

Right to correct

If you find that the information is wrong or inaccurate, you have the right to ask us to correct or supplement the relevant information.

Right to Deletion

Subject to the provisions of the law and this policy, you have the right to request the deletion of your personal information. However, please note that deleting information may result in you being unable to use some or all of the services on this website.

Right to Restrict Processing

In some cases, you have the right to request the restriction of the processing of personal information in order to verify the accuracy of the information or prevent the abuse of the information.

Right to Data Portability

Where technically feasible and permitted by law, you have the right to request that we transfer your personal information to you or other service providers in a structured, commonly used and machine-readable format.

Right to Object and Withdraw Consent

For the processing of personal information based on your consent, you have the right to withdraw your consent at any time; at the same time, in some cases, you have the right to object to our processing of your data for legitimate interests.

5.2 How to Exercise Your Rights

If you wish to exercise any of the above rights, or have any questions or suggestions about this Privacy Policy and our personal information processing methods, please contact us through the contact information provided below. We will verify and respond to your request within a reasonable time and take appropriate measures to deal with it in accordance with legal requirements.

VI. Privacy Protection of Minors

Zceam's services are mainly for adults, so this website does not provide specific services for minors. For users under the age of 18, we will strictly abide by relevant laws and regulations and will not actively collect or process the personal information of minors. If we find that the information of minors has been collected, we will take measures to delete or restrict processing in a timely manner. If you are the guardian of a minor, please supervise and guide them to use the network service reasonably to avoid the risks caused by information leakage.

VII. Cross-border data transmission

In view of the global needs of Zceam services, your personal information may be stored, processed and transmitted in other countries or regions. We promise to take necessary security measures and legal guarantees during the cross-border data transmission process to ensure that your personal information is protected as in your own country. Specific measures include:

Data encryption and access control: No matter where the data is stored, we adopt strict data encryption and access control measures to ensure that the data is not accessed by unauthorized persons during transmission and storage.

Legal compliance guarantee: We will comply with relevant data protection laws and regulations and cross-border data transmission standards to ensure the legality and security of user data transmission and storage.

Third-party services and links

7.1 Third-party service providers

To improve service quality, Zceam may cooperate with third-party service providers, including but not limited to payment processing, logistics distribution, data analysis, advertising and customer service. These service providers may obtain and process some of your personal information when providing services to you. We have signed confidentiality agreements with relevant partners and require them to protect data in accordance with strict security standards. Please note that we are not directly responsible for the privacy protection measures of these third parties. We recommend that you consult their corresponding privacy policies for details.

7.2 Third-party links

This website may contain links to other websites. The privacy policies and information processing practices of these third-party websites may differ from this policy. We remind you to read their privacy policies carefully when visiting these websites. This policy does not apply to these third-party websites.

VIII. Modification and update of the privacy policy

8.1 Right to modify and notify

Zceam reserves the right to modify this privacy policy at any time. If there are major changes to this policy, we will notify you promptly on the website announcement or by other reasonable means. Once the revised privacy policy is published, it is deemed that you have known and accepted the modified content. We recommend that you review this Privacy Policy regularly to learn about the latest information and protection measures.

8.2 Applicable Date

This Privacy Policy is effective from April 20, 2025. All information collected after this date is subject to the latest version of the Privacy Policy. If you have used the services of this website before the policy is updated, your previous use will be subject to the Privacy Policy at that time.

IX. Applicable Law and Dispute Resolution

9.1 Applicable Law

The interpretation and implementation of this privacy policy shall comply with the relevant laws and regulations of the British government and applicable regions. Any disputes arising from this policy or the processing of personal information related to this website shall be resolved by friendly negotiation between the parties first; if the negotiation fails, either party may file a lawsuit in a court with jurisdiction.

9.2 Dispute Resolution Procedure

In the event of a dispute, we recommend that you first contact us through the customer service channels provided by this website to discuss solutions together. If no agreement can be reached through negotiation, the relevant legal procedures shall be submitted in accordance with the law.

X. Data Protection Officer

In order to better protect the security of your personal information, Zceam has designated a special department and data protection officer to supervise and manage the processing of personal information on this website. If you have any questions, complaints or suggestions about this Privacy Policy or our data protection measures, please contact the data protection officer through the following contact information.

XI. Contact Information

If you have any questions, comments or suggestions about this Privacy Policy, or wish to exercise your rights related to personal information, please contact us through the following methods:

Contact email: team@zceam.com

Name: NAS TRADERS LTD

Address: 1 Seafar Drive, Kelty, Fife, Scotland, KY4 0JX

XII. Supplementary Provisions

For matters not covered in this Privacy Policy, or for content that needs to be adjusted due to business development and changes in laws and regulations, supplementary provisions will be formulated in accordance with relevant laws and regulations.

If any provision of this Privacy Policy is deemed invalid or unenforceable, the remaining provisions will continue to be valid and binding on both parties.

This Privacy Policy constitutes the complete agreement between you and Zceam on the processing and protection of personal information, and supersedes all previous oral or written agreements related to this policy.

XIII.. Statement and Commitment

Zceam is always committed to providing you with a safe, transparent and responsible service experience. We continue to update and improve privacy protection measures, striving to maximize the security of your personal information while meeting business needs. We thank you for your trust in Zceam and promise to continue to invest resources and energy to ensure the confidentiality and security of all user data.

Please read this Privacy Policy carefully and confirm that you fully understand it before using the services of this website. Your continued use will be deemed as your acceptance of this Privacy Policy. We reserve the right to update and modify this policy according to actual business needs and legal requirements, and will promptly inform users of the changes through this website.

This Privacy Policy will take effect from April 20, 2025.

Thank you again for your attention and support to Zceam. We will continue to work hard to provide you with a safer and better service experience.