Delivery Information

Order Processing and Acknowledgment

1.1 Order Receipt and Confirmation

Once you have submitted an order and completed payment on Zceam.com, we will send you an order confirmation notice via email or SMS. The order confirmation will contain the order number, purchased product information, payment status and estimated processing time. Please check the relevant information carefully to ensure that the order content is accurate.

1.2 Order Processing Time

Unless otherwise specified, orders will be processed and reviewed internally within 1-3 business days after successful payment. Shipment will be arranged as soon as possible after order processing is completed.

In case of holidays, promotional peaks or due to unforeseen factors such as stock shortage, system upgrades, third-party logistics coordination, etc., the order processing time may be extended. We will notify you of the latest progress and provide relevant solutions by email or SMS at the first time.

1.3 Order Modification and Cancellation

Before an order enters the shipping process, you can contact customer service to apply for modification or cancellation of the order. Once the order is shipped, the modification and cancellation application will no longer be accepted, then please refer to the return policy for the relevant procedures.

Delivery Methods and Fees

2.1 Standard Delivery Service

Estimated Delivery Time: The estimated delivery time for standard delivery service is 6-12 working days, depending on the actual operation of the distribution area and logistics service provider.

Delivery Charges:

When the order amount is less than $48, the standard delivery fee is $7;

When the order amount is $48 or more, you can enjoy free shipping.

You will be able to see the final delivery charges on the order confirmation page when placing your order, and the actual charges may be adjusted for destination, taxes and other additional costs.

2.2 International Delivery Description

Currently, Zceam mainly serves users around the world. For some specific regions or international orders, we will negotiate and arrange with local logistics service providers according to the actual situation, which may involve additional delivery fees, tariffs or import procedures. Detailed international delivery policy will be notified separately and explained during the ordering process.

2.3 Selection of Delivery Method

At the order confirmation stage, you can choose standard delivery or expedited delivery service. Please choose according to your own needs and requirements for delivery time. Specific instructions and cost information of different delivery methods will be listed in detail on the billing page.

Packaging, cargo inspection and logistics tracking

3.1 Professional Packaging

In order to ensure the safety of the products during transportation, Zceam adopts professional and strict packaging standards for all products. Each item is carefully packed, sealed and labeled to ensure effective protection against external damage during long-distance transportation.

3.2 Cargo Inspection Advice

When the courier arrives, please be sure to check the box and courier documents to confirm that the outer packaging is intact. If you find that the package is damaged, the seal is abnormal or there are obvious traces of extrusion and impact, please ask the courier to make a record of the scene before signing the receipt and take photos as soon as possible, so as to facilitate the use of subsequent after-sales service.

3.3 Logistics tracking

After shipment, we will generate the logistics tracking number in time and inform you by email or SMS. You can visit the official website of Zceam or the official website of the logistics service provider and enter the tracking number to check the parcel transportation status at any time. We recommend you to keep your cell phone uninterrupted in order to receive logistics updates.

3.4 Signing and Confirmation

When you receive the package, please carefully check the quantity, model number, packaging integrity and other information. After signing for the package, if you find that the product is not in accordance with the order, damaged or missing, please contact Zceam customer service within 24 hours, submit relevant photos and explanations, and we will check and coordinate to solve the problem at the first time.

Delivery Delay and Force Majeure

4.1 Delivery Delay

Although we strive to provide you with timely and efficient logistics services, the delivery of orders may be delayed due to a variety of factors such as weather, holidays, traffic control, system failure or third-party logistics problems. During the delay period, we will continue to pay attention to and maintain communication with the logistics company to minimize the delay time and provide you with timely feedback on the latest logistics information.

4.2 Force Majeure

Force majeure events include, but are not limited to, natural disasters (such as earthquakes, typhoons, rainstorms, etc.), governmental policy adjustments, public health events, strikes, wars, terrorist attacks and other events beyond the control of both parties.

Zceam will endeavor to assist in the resolution of delivery delays caused by force majeure, but will not be liable for any direct or indirect economic losses incurred as a result of such delays. In case of major force majeure events, we will notify the affected customers at the first time by email, SMS or website announcement, and provide the corresponding follow-up program.

Returns, exchanges and shipping costs

5.1 Scope of return and exchange

Under the premise of ensuring that the goods are unused, undamaged, and retaining the original packaging, hangtags and all accessories, you can apply for a return or exchange within a specified period of time after signing for the goods (usually within 30 days). Please refer to our Returns Policy for detailed conditions of return and exchange.

5.2 Returns for personal reasons

If you apply for a return for personal reasons (e.g., wrong size, style you don't like, etc.), the return shipping costs incurred shall be borne by the user himself/herself. Please understand the return process and related notes before applying for a return.

5.3 Returns for non-personal reasons

If the return is due to product quality problems, delivery errors, damaged packaging or other non-personal reasons, after verification and confirmation, Zceam will bear the shipping costs incurred for the return and process the refund or exchange in a timely manner according to the relevant policies.

5.4 Return Procedure and Precautions

Please check the condition of the product as soon as possible after receiving the product and contact customer service within 24 hours of discovering the problem. When submitting a return or exchange request, please provide the order number, details of the product and a description of the problem, and take pictures of the problem. After receiving the returned goods and confirming that they are correct, we will complete the refund or exchange within 7 working days.

7 working days to complete the refund or exchange procedures.

Special Instructions for International Transportation

6.1 International Delivery Service

Zceam is actively expanding its global market and provides international delivery services to some overseas regions. The processing of international orders, delivery charges, customs duties and other taxes will be based on the relevant policies of the destination country.

Before you place an order, please check whether your region supports international delivery services and be aware of the additional costs that may be involved.

6.2 International Logistics and Customs Clearance

For international orders, we will select reputable international logistics service providers for delivery. If customs clearance is involved in the transportation process, you may be required to cooperate in providing the necessary personal or payment information. In case of delays or additional costs due to customs clearance issues, the related responsibilities and costs will be implemented in accordance with international transportation terms and local laws and regulations.

Customer Service and Support

7.1 Contact Information

If you encounter any problems in order processing, delivery, return or exchange or any other aspects, you are welcome to contact Zceam customer service team through the following ways:

Customer service e-mail: team@zceam.com

Name: NAS TRADERS LTD

Address: 1 Seafar Drive, Kelty, Fife, Scotland, KY4 0JX

7.2 Service Commitment

We are committed to responding to your inquiries or complaints as soon as possible after receiving them and coordinating to solve the relevant problems. Whether it is an order delivery delay, damaged goods, logistics information inquiry, or return or exchange issues, we will uphold an efficient, professional and friendly service attitude to ensure that your shopping experience meets the expected standards.

7.3 Feedback and Suggestions

Zceam welcomes and values every customer's feedback and suggestions. Your valuable suggestions will help us to continuously optimize our logistics system and customer service. Please submit your feedback via email or online customer service, we will carefully check and take timely improvement measures.

Other Notes

8.1 Right to Adjustment of Fees

Due to transportation costs, fluctuations in oil prices and adjustments by logistics service providers, Zceam reserves the right to make timely adjustments to delivery fees and service content without affecting your ordering experience. Any changes in fees will be clearly notified on the order confirmation page.

8.2 Confidentiality of Delivery Information

We will strictly protect your delivery address and related contact information to ensure that it is only used for order processing, logistics tracking and customer service purposes, and will not disclose your personal delivery information to unauthorized third parties.

8.3 Policy Interpretation and Modification

Zceam reserves the right to interpret this shipping policy. We reserve the right to update or modify this policy from time to time in accordance with market conditions, logistics conditions and legal and regulatory requirements. The updated policy will be announced on the website or notified to you by email or SMS. Continuing to use the services of this website means that you agree to the latest version of the policy.

8.4 Legal Liability and Dispute Resolution

Any dispute or controversy arising from the delivery of orders shall be resolved through friendly negotiations between the two parties; in the event of failure of such negotiations, either party may file a lawsuit in accordance with applicable law. Zceam will endeavor to coordinate any loss or damage caused by the delivery service beyond the scope of force majeure, but will not be liable for any compensation beyond the scope of the law.

This is Zceam's detailed shipping policy. We hope to provide you with high quality, reliable and transparent logistics and distribution services through clear regulations, to ensure that you can have peace of mind and satisfaction in every shopping experience. Thank you for your trust and support to Zceam, if you have any questions or suggestions, please feel free to contact us.